QuickBooks Time Hours Not Syncing? 3 Easy Ways to Fix

If your QuickBooks Time hours are not syncing, the time may still be visible and correct in QuickBooks Time while the corresponding hours are missing from QuickBooks, a timesheet, or payroll. You may notice that approved hours are not exporting, an employee’s timesheet is missing, or payroll does not display hours that were already tracked.

The important point is that these symptoms can occur at different stages of the synchronization process. The cause may be an unapproved timesheet, incorrect employee or payroll mapping, a closed accounting period, insufficient permissions, an integration configuration issue, or a payroll-display problem.

The troubleshooting path also depends on whether you use QuickBooks Online or QuickBooks Desktop. Before disconnecting and reconnecting anything, verify the timesheet and check the QuickBooks Time Sync Log. Intuit’s current troubleshooting documentation uses the Sync Log to identify specific categories of export errors, including payroll mapping, closing-date, permissions, billable-time, missing-employee, feature, and authentication errors.

Why Are QuickBooks Time Hours Not Syncing?

When hours are missing from QuickBooks, the problem is not necessarily with the time entry itself. Think of the process as a series of stages: time must be recorded, approved when required, mapped to the correct employee and payroll information, accepted by the connected QuickBooks company, and then displayed in the appropriate timesheet or payroll area.

A failure at any one of these points can look like the same problem: QuickBooks Time not syncing with QuickBooks.

A. The Timesheet Has Not Been Approved

QuickBooks Time can contain hours that are perfectly valid but are not yet ready for export. Approval is a separate stage from recording time. For QuickBooks Desktop integrations, Intuit states that only approved time exports. QuickBooks Time also provides an Export Approved Timesheets when Syncing preference for Desktop integrations.

So, before troubleshooting the connection itself, check whether the affected timesheet is actually approved. If the time is still unapproved, approving it may resolve the problem. If it is already approved and remains missing, move to the Sync Log rather than repeatedly approving the same hours.

B. The Employee or Payroll Item Is Not Mapped Correctly

Incorrect payroll mapping is a documented reason for synchronization failures. For QuickBooks Online, each affected employee needs the appropriate pay types configured, and those pay types must correspond to the relevant time types in QuickBooks Time. Intuit specifically identifies missing or unmapped payroll items as a cause of export errors.

For QuickBooks Desktop, the employee also needs appropriate payroll information and at least one payroll item. The employee’s Use time data to create paychecks setting must be enabled when the hours are intended to flow into payroll. This is particularly important when only one employee’s hours are missing while other employees synchronize normally.

C. The QuickBooks Accounting Period Is Closed

QuickBooks Online can reject time when the date associated with the time falls within a closed accounting period. Intuit documents this situation as error code 6200, with the detail that the account period has closed. In this situation, the problem is related to the accounting date and the company’s closing-date settings; it does not necessarily mean that QuickBooks Time itself has stopped working.

Before changing a closing date, consider the accounting consequences. A closed period is generally a bookkeeping control, so changing it simply to force a time export may affect previously completed accounting work. If the period should remain closed, an accountant or bookkeeper should determine the appropriate treatment.

D. The User Does Not Have the Required Permissions

A synchronization can fail even when the timesheet and payroll information are correct if the account performing the operation does not have the necessary permissions. Intuit documents Insufficient Permissions and Permission Denied errors among QuickBooks Time synchronization problems. The documented approach is to sign in with the appropriate primary administrator account or have an administrator update the necessary permissions.

Do not change permissions broadly just because a sync failed. Use the Sync Log message to determine whether permissions are actually the problem.

E. Employee Names Do Not Match

QuickBooks Online and QuickBooks Time need to correctly associate the employee’s records. Intuit documents a missing-employee error when an employee cannot be found in the QuickBooks Employee List. The Sync Log can provide a Fix This option that lets you match the QuickBooks Time employee with the corresponding QuickBooks Online employee.

Check the employee record in both systems before creating a duplicate employee. If the employee does not exist in QuickBooks Online, the appropriate employee record may need to be created before the time can be matched.

F. The Sync Is Working, but Payroll Is Not Displaying the Hours

Sometimes QuickBooks Time payroll hours are not showing even though synchronization has already succeeded.

This distinction is especially important in QuickBooks Desktop. Intuit recommends checking Employees → Enter Time → Use Weekly Timesheet to determine whether the exported hours are present. If the correct hours are on the weekly timesheet but do not appear in payroll, the problem may be the employee’s payroll configuration or payroll detail rather than the QuickBooks Time synchronization itself.

That means repeatedly running the sync is unlikely to solve a problem that has already moved beyond synchronization.

How to Fix QuickBooks Time Hours Not Syncing

When you are troubleshooting how to fix QuickBooks Time hours not syncing, follow a diagnostic sequence. Start with the time entry, then check approval, identify the actual Sync Log error, correct that specific issue, and finally verify where the hours landed.

Step 1 — Confirm the Timesheet Exists and Is Approved

Start by confirming that the expected time actually exists in QuickBooks Time. Check:

• The correct employee
• The correct date range
• The number of hours
• Customer or project, when applicable
• Time type
• Payroll information
• Approval status

For QuickBooks Online, the current approval workflow is All apps → Time → Approvals. You can select a date range, filter for unapproved time, review the employee’s hours, and select Approve and lock time. In QuickBooks Time, go to Approvals, select the report dates and team members, run the report, and approve the appropriate time. What the result tells you

What you find	What it means
Hours are missing from QuickBooks Time	Investigate the original time-entry stage
Hours exist but are unapproved	Review and approve them when appropriate
Hours are approved but missing from QuickBooks	Check the Sync Log
Hours appear in QuickBooks but not payroll	Investigate payroll-display settings

For Desktop, remember that approved time is what exports through the QuickBooks Time integration.

Step 2 — Check the QuickBooks Time Sync Log

The Sync Log should be your main diagnostic tool when approved hours are not reaching QuickBooks. To access it:

1. Sign in to QuickBooks Time.
2. If you are working from QuickBooks Online, go to All apps → Time → Overview.
3. Select Go to classic QuickBooks Time.
4. Select the QuickBooks dropdown.
5. Select View Sync Log.

Intuit’s current documentation specifically directs users to the Sync Log when QuickBooks Time cannot export hours successfully. Look for the most recent failed synchronization and read the actual error instead of guessing.

Common categories include:

• Payroll mapping
• Closing date
• Feature or subscription availability
• Permissions
• Billable time
• Missing employee
• Authentication
• Desktop integration configuration

The advantage is simple: instead of trying every possible fix, you can follow the troubleshooting path that matches the error.

Step 3 — Fix the Sync Error Based on What the Log Reports

Once you know what the Sync Log says, correct that specific issue.

A. Payroll Mapping Error

For QuickBooks Online, first verify that the employee has the necessary pay types.

Go to: All apps → Payroll → Employees

Open the affected employee and review the applicable pay types. Add or correct the appropriate pay types and save the changes.

Then, in QuickBooks Time, open the QuickBooks or QuickBooks Payroll menu, go to Preferences, and open the Payroll Item Mapping Tool. Match the relevant QuickBooks Time time types to the appropriate payroll items. After saving the mapping, run the synchronization again. The important part is to map the actual payroll items rather than simply reconnecting the account.

B. Closing-Date Error

If the Sync Log reports error 6200 or says that the account period has closed, review the QuickBooks Online accounting settings.

Go to: Settings → Accounts and settings → Advanced

Review the accounting section and the closing date. Intuit’s documented procedure identifies changing the closing date as the way to address this specific error.

However, do not casually reopen a closed period just to make a timesheet sync. If the period has already been reviewed or reported, changing its status can have accounting implications. Where appropriate, involve the person responsible for maintaining the company’s books before changing the closing date.

C. Feature Error

A feature-related error means QuickBooks is rejecting something associated with the time because the relevant feature is not supported by the connected QuickBooks Online subscription.

For example, Intuit documents a class-tracking error involving QuickBooks Online plans that do not support the feature. In that documented scenario, the fix is to turn off Class in the QuickBooks Time preferences and sync again. Do not generalize this instruction to every subscription or every feature. First identify the feature named in your own Sync Log.

D. Permissions Error

If the Sync Log reports Insufficient Permissions or Permission Denied, verify the account being used for the synchronization.

Depending on the documented workflow, you may need to sign in as the primary administrator in QuickBooks Online or QuickBooks Time. If you are not the administrator, have the appropriate administrator make the required changes. Avoid changing unrelated permissions simply to make the error disappear.

E. Billable-Time Error

Intuit documents error code 9332 for a billable-time processing problem. For this specific scenario, go to: Settings → Accounts and settings → Time → Timesheet

Review the billable-time fields and make sure the required billable settings are active. Intuit’s current instructions specifically identify the billable status and rate-per-hour settings for this error.

An important detail is that Intuit says this error can occur even when the particular time is not actually being billed. Therefore, do not assume that an apparently non-billable timesheet rules out this error.

F. Missing Employee Error

If the Sync Log reports that an employee cannot be found in the QuickBooks Employee List, compare the employee record in QuickBooks Time with the corresponding QuickBooks Online record. In QuickBooks Time:

1. Open the Sync Log.
2. Find the employee-related error.
3. Select Fix This, when available.
4. Search for the matching QuickBooks Online employee.
5. Select the correct employee.
6. Save the match.

If the employee cannot be found, Intuit’s documented workflow allows you to add the employee to QuickBooks Online and then match the records. This is safer than creating another employee with a slightly different name.

G. Authentication Error

An authentication error is different from a timesheet-data error. It indicates that the authorization between the accounts may no longer be valid. Intuit documents an OAuth authentication error that can occur when the authorization token has expired. Its current procedure is to close QuickBooks Time, sign in to QuickBooks Online as the primary admin, open QuickBooks Time from All apps → Time → Overview, select Go to classic QuickBooks Time, and try the sync again.

Follow the authentication procedure associated with the actual error instead of applying generic password-reset or reconnection instructions.

Read More: QuickBooks bank reconciliation issue

QuickBooks Time Hours Not Syncing to QuickBooks Online

When QuickBooks Time hours are not syncing to QuickBooks Online, concentrate on the Online integration, employee/payroll mapping, accounting period, permissions, and the exact Sync Log message.

1. Verify the QuickBooks Time and QuickBooks Online Integration

First confirm that QuickBooks Time is connected to the intended QuickBooks Online company. Then verify:

• The correct company is connected.
• The affected employee exists in QuickBooks Online.
• The employee records correspond correctly.
• Payroll information is configured.
• QuickBooks Time integration preferences are appropriate.
• The Sync Log does not show a failed export.

QuickBooks Online provides access to QuickBooks Time through All apps → Time, and current Intuit documentation also provides a route to classic QuickBooks Time from the Time area.

If information has changed in QuickBooks Online, review the integration rather than assuming that a manual reconnection is required.

2. Check Employee and Payroll Mapping

For Online users, check the employee record and pay types first. A useful sequence is:

1. Open the employee in QuickBooks Online.
2. Review the applicable pay types.
3. Save any necessary changes.
4. Open QuickBooks Time’s Payroll Item Mapping Tool.
5. Match the QuickBooks Time time types to the appropriate payroll items.
6. Run the sync again.
7. Review the Sync Log.

Intuit specifically documents this mapping workflow for payroll export errors.

3. Check Closed Accounting Periods

If the error involves a date before or on the company’s closing date, check for the documented 6200 scenario. A closed accounting period can prevent the time from being accepted by QuickBooks Online.

Before modifying the closing date, consider whether the period has already been finalized. If it has, get appropriate accounting guidance before reopening it.

4. Check Permissions and Feature Availability

If mapping and dates look correct, return to the Sync Log. A permissions error points you toward administrator access. A feature error points toward an unsupported or incorrectly configured QuickBooks Online feature. A billable-time error points toward the timesheet configuration. An authentication error points toward account authorization. This is why the Sync Log should drive the next step.

QuickBooks Time Hours Not Syncing to QuickBooks Desktop

The Desktop troubleshooting path is different because QuickBooks Desktop has its own company-file, payroll, timesheet, and integration requirements.

1. Confirm the Desktop Integration Is Correctly Connected

For the current QuickBooks Desktop for Windows integration, Intuit says the integration operates in a Windows server environment. The company file used for the integration should be opened as the administrator in single-user mode during the relevant setup and synchronization process.

Intuit also states that the direct integration is intended for compatible Desktop company files, while older company files may require the Web Connector depending on the setup. For U.S. users with QuickBooks Desktop 2021 or later, Intuit currently recommends the direct integration where applicable. Do not assume that every Desktop installation uses the same connection method.

2. Confirm Time Tracking and Payroll Settings

Before exporting hours to Desktop, verify the required settings. In QuickBooks Desktop:

1. Go to Edit → Preferences.
2. Select Time & Expenses → Company Preferences.
3. Make sure Do you track time? is set to Yes.
4. Check the payroll configuration under Payroll & Employees.
5. Open Employees → Employee Center.
6. Select the affected employee.
7. Open Payroll Info.
8. Make sure Use time data to create paychecks is selected.
9. Confirm that at least one payroll item is assigned.

Intuit documents these settings as part of the Desktop integration setup. Also check the employee’s payroll schedule and other payroll information when hours are present in the weekly timesheet but absent from payroll.

3. Confirm Approved Timesheets Are Set to Export

In QuickBooks Time:

1. Open the QuickBooks dropdown.
2. Select Preferences.
3. Find Exporting Time to QuickBooks.
4. Confirm Export Approved Timesheets when Syncing is enabled where that option applies.
5. Verify that payroll items are mapped.

Intuit specifically documents the approved-timesheet export setting for Desktop integrations.

4. Run the Desktop Sync

For the current direct Desktop integration, open QuickBooks Desktop and go to:

Employees → Enter Time → Sync QuickBooks Time

This synchronization imports applicable QuickBooks Desktop information into QuickBooks Time and sends newly approved QuickBooks Time timesheets to Desktop. If you are using Web Connector instead, use the Web Connector workflow described in the dedicated section below. Do not mix the two procedures.

QuickBooks Time Approved Hours Not Exporting to QuickBooks

If you are dealing with QuickBooks Time approved hours not syncing, approval is an important checkpoint, but it is not proof that the export succeeded.

1. Confirm the Hours Are Actually Approved and Locked

In QuickBooks Online, the approval workflow lets you review unapproved time and select Approve and lock time. In QuickBooks Time, you can select the report dates and team members and approve the relevant hours. Check that:

• The correct employee is approved.
• The correct dates are approved.
• The expected hours are present.
• The time is not still unapproved.
• The time was not rejected or subsequently changed.

Approval means the time has passed the approval stage. It does not mean that the receiving QuickBooks company has accepted the export.

2. Check Whether the Desktop Export Setting Is Enabled

For Desktop integrations that use this setting, open QuickBooks Time Preferences and check Export Approved Timesheets when Syncing.

Also confirm that the relevant payroll items have been mapped. Intuit identifies both approval and payroll-item mapping as prerequisites for exporting time to Desktop.

3. Check the Sync Log After Approval

If the hours are approved but still missing, open the Sync Log. Approval can be followed by another failure, such as:

• Employee mismatch
• Payroll mapping error
• Permission error
• Closed accounting period
• Authentication failure
• Unsupported feature
• Desktop integration problem

The Sync Log tells you whether the approved hours were rejected and why.

4. Check the Correct Destination

Make sure the synchronization is connected to the company file you actually intend to use. For Desktop/Web Connector integrations, Intuit states that only one QuickBooks company file can be linked with one QuickBooks Time account.

If you are working with multiple company files, this check is particularly important before changing integration settings.

QuickBooks Time Timesheet Not Showing in QuickBooks

When a QuickBooks Time timesheet is not showing in QuickBooks, first determine whether the time failed during export or whether it successfully reached QuickBooks but is being viewed in the wrong place.

A. Determine Whether the Timesheet Exists in QuickBooks Time

Confirm the original record by checking:

• Employee
• Date
• Hours
• Approval status
• Customer or project
• Time type
• Payroll item

If the timesheet does not exist in QuickBooks Time, the issue starts before synchronization. If it exists and is approved, move to the Sync Log.

B. Check the Correct Destination

For Desktop/Web Connector integrations, verify that you are working with the intended company file. Intuit states that one QuickBooks Time account can be linked with only one QuickBooks company file in this integration scenario.

Also verify that the employee and time period you are searching for are correct.

C. Determine Whether It Failed During Export

Do not assume that a missing timesheet was deleted or lost. Open the QuickBooks Time Sync Log and look for the relevant export attempt. If it contains an error, use that error to select the next troubleshooting step. This can prevent unnecessary re-entry of hours that already exist in QuickBooks Time.

D. Check the Destination Timesheet in QuickBooks

For QuickBooks Desktop, check: 

Employees → Enter Time → Use Weekly Timesheet

If the expected hours are present there, the export may already have succeeded. Intuit specifically recommends this check when hours are not appearing correctly during payroll. If the weekly timesheet contains the hours but payroll does not, move to the payroll-display troubleshooting path instead of repeatedly synchronizing.

QuickBooks Time Payroll Hours Not Showing

QuickBooks Time payroll hours not showing can describe two different situations: the hours never reached QuickBooks, or the hours reached the timesheet but are not appearing in payroll.

A. Check the Weekly Timesheet First

In QuickBooks Desktop, open:

Employees → Enter Time → Use Weekly Timesheet

Find the affected employee and pay period. If the correct hours are there, the QuickBooks Time export has likely reached the Desktop timesheet. Intuit’s current payroll-display guidance says that if the weekly timesheet contains the correct hours but payroll does not display them, you should check the employee’s payroll settings.

B. Review Employee Payroll Settings

Open: Employees → Employee Center → Employee → Edit → Payroll Info

Make sure Use time data to create paychecks is selected. Also check that the employee is assigned to the payroll schedule being processed. Intuit notes that hours exported before the time-data setting was enabled will not automatically transfer from the weekly timesheet into payroll.

If the weekly timesheet does not contain the hours at all, this is not primarily a payroll-display issue. Return to the synchronization path.

C. Review the Sync Log

If the hours are missing from the weekly timesheet, open the QuickBooks Time Sync Log and investigate the export result. The distinction is useful: 

Missing from weekly timesheet → investigate synchronization.

Present on weekly timesheet but missing from payroll → investigate payroll settings/display.

QuickBooks Time Sync Issue When Using Web Connector

Web Connector is a Desktop-specific integration method, so its troubleshooting should be kept separate from the direct Desktop integration.

1. Confirm the Sync Happens on the Correct Computer

Intuit states that after Web Connector integration is set up, synchronization must be performed on the same computer used to establish the integration. If someone attempts the sync from another workstation, do not immediately reinstall Web Connector. First confirm whether the current setup actually depends on Web Connector and whether the sync is being performed on the configured computer.

2. Confirm QuickBooks Desktop Is Open Correctly

For the Web Connector workflow, Intuit’s current instructions require:

• The correct company file to be open
• QuickBooks Desktop signed in as administrator
• Single-user mode
• Web Connector running on the same computer used for the integration

These requirements are part of Intuit’s documented Web Connector synchronization process.

3. Check Web Connector Configuration

For Web Connector synchronization, open QuickBooks Desktop and use the appropriate Web Connector workflow. Intuit’s current instructions use File → Update Web Services to open Web Connector, after which the appropriate QuickBooks Time application and company file can be selected for the update.

If the Web Connector is configured for the wrong company file or the QuickBooks Time application is not correctly connected, the hours may not reach the expected destination.

4. Review the Sync Log

After running the synchronization, check the QuickBooks Time Sync Log. If approved hours still do not reach the Desktop weekly timesheet, use the error to determine whether the problem is related to employee mapping, payroll items, permissions, the company file, or the integration itself.

For U.S. users with QuickBooks Desktop 2021 or later, Intuit currently recommends the direct integration where applicable. Web Connector remains relevant for setups that use that integration method, including certain older company-file configurations.

Do not tell every Desktop user to reinstall Web Connector. First identify the integration method being used.

QuickBooks Time Employees’ Hours Not Syncing to QuickBooks

If QuickBooks Time employees’ hours are not syncing, but other employees’ hours are transferring successfully, focus on the affected employee rather than changing the entire integration.

1. Verify the Employee Exists in Both Systems

• Employee name
• Employee status
• QuickBooks payroll record
• QuickBooks Time user
• Relevant payroll information

For Online, Intuit specifically requires employee names to correspond correctly when resolving the missing-employee error. For Desktop, employees who need their time exported should be configured in QuickBooks Desktop with the appropriate payroll information.

2. Check Payroll Item Mapping

For QuickBooks Online, review the employee’s pay types and the QuickBooks Time Payroll Item Mapping Tool. For QuickBooks Desktop, check that the employee has at least one payroll item and that Use time data to create paychecks is enabled where required.

3. Use the Sync Log to Identify Employee-Specific Errors

A single employee can fail while everyone else synchronizes normally. That pattern is useful because it points toward employee-level configuration rather than a company-wide connection failure. Look for a missing employee, payroll-item, permission, or mapping error associated with that specific employee.

QuickBooks Time Sync Log Error: How to Diagnose It

The Sync Log can turn a broad synchronization problem into a specific troubleshooting task.

Sync Log error/type	What to investigate
Payroll mapping	Employee pay types and payroll-item mapping
Closing date / 6200	QuickBooks Online accounting period
Feature not supported	The specific QuickBooks Online feature or subscription configuration named in the error
Insufficient permissions	Administrator access and required permissions
Billable / 9332	QuickBooks Online billable-time configuration
Missing employee	Employee record and name matching
Authentication	Integration authorization
Desktop export rejected	Desktop company file, payroll, employee, or integration configuration

These categories reflect Intuit’s documented QuickBooks Time export-error troubleshooting. The table is not a replacement for the actual error message. The wording in your Sync Log should determine which path you follow.

QuickBooks Time Hours Not Syncing After Approval

If QuickBooks Time hours are not syncing after approval, remember that approval is only one stage in the process.

A. If Approval Was Successful but Export Never Started

1. Whether the Desktop export setting is enabled where applicable.
2. Whether synchronization was actually initiated.
3. Whether the correct company file is connected.
4. Whether the integration is active.
5. Whether the employee and payroll items are configured correctly.

For Desktop, approved time is what the integration exports, but a sync still needs to occur.

B. If Export Started but the Hours Were Rejected

Open the Sync Log and identify the rejection reason. Then check the relevant area:

• Employee mapping
• Payroll item mapping
• Accounting period
• Permissions
• Feature configuration
• Billable-time configuration
• Authentication
• Desktop integration

There is little value in repeatedly running the sync if the same error continues to reject the hours.

C. If Hours Exported but Payroll Still Does Not Show Them

For Desktop, check the weekly timesheet first. If the hours are there, review the employee’s payroll settings. Intuit specifically directs users to check Use time data to create paychecks and related employee payroll configuration when exported hours are not appearing in payroll.

How to Prevent QuickBooks Time Sync Problems

A few routine checks can reduce synchronization problems, particularly when employees or payroll configurations change frequently.

1. Keep Employee and Payroll Records Consistent: When employee records, pay types, and payroll items change, make sure the corresponding QuickBooks Time configuration remains accurate. A new employee or new pay type should not be left unmapped until payroll is due. For Online, review pay types and payroll-item mapping. For Desktop, verify employee payroll information and payroll items.

2. Review Payroll Mapping Before Employees Submit Time: When you add an employee or introduce a new type of paid time, check the mapping before employees begin recording hours against it. This is especially useful for overtime and other payroll items that require specific mappings.

3. Approve Timesheets Before the Export or Synchronization Window: For Desktop integrations, only approved time exports. Make approval part of the normal payroll workflow rather than waiting until after the synchronization fails.

4. Monitor the Sync Log: If your business processes a large volume of employee time, periodically reviewing synchronization results can help identify recurring mapping or integration errors before they affect payroll. When a failure appears, save or record the exact error message. That makes future troubleshooting much more precise.

5. Keep QuickBooks Desktop and the Integration Current: Use a supported and appropriately configured QuickBooks Desktop version and integration method. Intuit’s current Desktop documentation identifies specific compatibility requirements and distinguishes the direct integration from Web Connector workflows. If your setup is older, determine its supported integration path before changing components.

6. Avoid Changing Integration Configuration Without Checking the Existing Setup: This is especially important for companies using Desktop or Web Connector. Changing the connection method, company file, or integration settings without first identifying the current configuration can create additional mapping and company-file problems. When the Sync Log already identifies a specific employee, payroll, permissions, or accounting-period issue, address that issue first.

Conclusion

When QuickBooks Time hours are not syncing, start at the point where the hours disappear rather than immediately changing the integration. First verify the timesheet, employee, dates, hours, and approval status. Then use the QuickBooks Time Sync Log to identify the actual error. From there, follow the appropriate path for QuickBooks Online, QuickBooks Desktop, payroll display, or Web Connector.

If the Sync Log identifies a payroll mapping, employee, permission, accounting-period, feature, or authentication problem, correct that specific issue before trying another sync. And if the hours already appear in the Desktop weekly timesheet, stop treating the problem as a failed QuickBooks Time export and investigate the payroll configuration instead.

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